Frequently Asked Questions
Please read our FAQ before sending us a message.
We ship worldwide for FREE. That is correct, all delivery charges are paid by us for you. So you can spend more money on the products you love without you to worry about the hassle of how much shipping will cost you. Please note however, any taxes associated with your country are outside of our scope and will need to be paid by you if ever these fees arise.
We accept various methods of payment online. Which include Paypal and Payments via the Stripe Gateway. Both methods of payment accept Credit or Debit Card. If you choose to pay via Paypal you do not need to have or create an account. Simply check out via Paypal and enter your Credit/Debit Card details and you will be covered by Paypal’s buyer protection.
Estimated shipping takes 7-14 business days depending where you are located around the world. Handling can take up to 3 business days.
As we endeavor for all parcels to be shipped as quickly as possible there may be some instances where parcels are delayed due to the courier.
Parcels will be tracked for your convenience.
The protection and security of your data is important to us. This is why we implement and us HTTPS certificates. You can see that your browser is secure by looking for the padlock next to our website domain name at the top left of your browser. Not only that, but we use Paypal and Stripe to accept payments. Where Paypal includes the added benefit of buyer protection. We want our customers to have peace of mind while shopping with us. For any queries please email us and we will do our best to answer any questions you may have.
After you have placed your order online and we have received your payment we will send you an automatic email confirmation confirming your order. We will then process your order and dispatch right away. Once dispatched you will receive an email confirmation confirming your order is on its way.
Please contact us via the form on the right for all inquires regarding Returns, Exchanges and Refunds so we may initiate the process.
if you have received the incorrect item(s) please contact us so we may arrange the dispatch of the correct item(s).
Returns are not accepted for change of mind.
Exchanges are accepted under the following conditions:
The item(s) is new, unused and in its original packaging.
The item(s) are not opened, specifically where there is packaging for consumption.
The customer will be liable for the return shipping costs. All exchanges must be returned with tracked parcels.
Any item(s) deemed faulty will be verified and you the customer will be eligible for a replacement, part or full refund depending on case by case situation. Refunds are not eligible for items that are deemed faulty by misuse of the product.
Refunds are not accepted for change of mind.
All orders will carry a 30 day warranty from the time the order was placed.
By placing your order with us you agree to the terms of sales listed above.
For online shopping enquiries please SMS us on +61431922170. Please note: this line is for SMS only – charges will apply from your telecommunications carrier. So feel free to contact us via our contact form to avoid these unnecessary charges.